Before resorting to contacting Infant Optics customer service, I have shared five tips you can use to troubleshoot and totally fix Infant Optics out of signal coverage issues. Having dealt with more than 7 models of baby monitors – both wifi and non-wifi enabled models, I am confident that you will find the solutions I have provided quite helpful.
Solution 1: Check your battery; replace it if necessary
Infant Optics out-of-signal coverage issues often arise due to a low battery. To avoid this, ensure that the batteries are in good condition and are replaced whenever necessary.
A depleted battery is unable to transmit audio and video signals from the baby unit to the parent unit. It is also unable to maintain a clear connection between the parent unit and the baby unit.
Furthermore, always ensure that you use batteries of the same type in both units. If one has an alkaline battery and the other has a rechargeable battery, it can interfere with signal strength and cause infant optics out-of-signal coverage issues.
A replacement battery on Amazon goes for about $12. Check the price today here.
If your battery is consistently showing the red LED light, it means its charging which can at times be over a long time. This can be a sign of bad batteries. Good batteries should recharge within a few hours and can see the green LED indicating that they are fully charged.
If it is fully charged and the weak signal still persists, try the second solution below.
Solution 2: Place the monitor close to the camera
Infant Optics baby monitors use an efficient communication protocol that is designed to maintain a signal over a long distance. However, if there is too much physical obstruction between the parent unit and baby unit, it can cause out-of-signal coverage issues.
To avoid this, ensure that you place both units close together. Additionally, try to keep them in the same room or area of your home. This will help to cut down on any physical obstruction between them and can help to boost signal strength.
Infant Optics claims that its range in plain sign can reach up to 1000ft. However, this range can be affected by any physical obstruction or even changes in the environment like a change in temperature.
Solution 3: Check for interference
A lot of electronic devices produce interference that can interfere with signals from baby monitors and cause infant Optics out-of-signal coverage issues. To reduce this issue, try to move the monitor away from any electronic devices.
This includes cell phones, microwaves, refrigerators, and other wireless devices like routers or Bluetooth speakers. Additionally, if you are using a wifi enabled model of Infant Optics baby monitor, check for other networks around your home that could be interfering with the signal of your monitor.
Solution 4: Reset your camera; restart your device
Sometimes, infant Optics out-of-signal coverage issues can arise due to a technical glitch or bug. In this case, the best solution is to reset both units and then restart them.
A reset will remove any settings that could be interfering with the signal strength of your baby monitor while a restart will help to reboot the device and help it to function better.
Solution 5: Perform a factory reset
If all else fails, try performing a factory reset of your infant Optics baby monitor. A factory reset will clear any settings on your device that could be interfering with signal strength or audio and video transmission.
To do this, open the settings menu on the parent unit and choose the factory reset option. Make sure to read all instructions carefully before performing a factory reset, as it may cause you to lose any saved data or preferences on your monitor.
Once the device has been reset, try using it again and see if it solves any infant Optics out-of-signal coverage issues you are having.
Solution 6: Restart; unplug and hold power button;
Another way to fix Infant Optics out of signal coverage issues that often works is restarting your monitor. If restarting doesn’t work, try unplugging the power cord from both units and then holding down the power button for 10 seconds on each unit. This will help to reset any settings that could be interfering with signal strength or audio and video transmission. and updating its firmware. A restart will clear any settings that could be leading to the issue while an updated firmware can help to improve audio and video transmission.
Solution 7: Upgrade to newer Infant Optics DXR 8 Pro
When Infant Optics released the upgraded version of the older DXR 8 model, one of the features that saw improvement is the range signal stability and connection. The new Pro model offers greater coverage of up to 1000ft in open space and a better connection between the parent unit and baby unit.
If you are facing infant Optics out-of-signal coverage issues with your older model, consider upgrading to the new Pro version as it can help to solve this issue quickly and efficiently.
Here is a link to Infant Optics DXR 8 Pro on Amazon.
Solution 8: Raise the Antennae;
The antennae on Infant Optics baby monitors can be raised. Raising the antennae can help to improve signal strength and the connection between the parent unit and the baby unit. Sometimes, out-of-signal coverage issues arise due to a low antennae so try raising it as this might solve your issue.
Solution 9: Check the charging cable;
If the USB charging cable breaks, the power supply will be disrupted and this can cause infant Optics out-of-signal coverage issues. So check the charging cable and ensure it is not damaged or frayed and that it is properly connected to both units. If the cable is broken, replace it with a new one as soon as possible.
If you want a stable connection and have issues charging, you may want to keep the camera plugged in.
What if all solutions fail?
If all of the above solutions fail to fix the infant optics out-of-signal coverage issue, you may need to contact customer service. They can help diagnose and resolve any technical issues you are having with your monitor so that you can enjoy uninterrupted audio and video transmission.
You can reach Infant Optics Customer Service by sending an email to; info@infantoptics.com. You can also fill out this form.
If your product is within warranty, you’ll receive a replacement without a hassle.
What mostly causes loss of signal in Infant Optics?
Depleted or weak batteries along with physical obstruction are the two main reasons for loss of signal in Infant Optics baby monitors. When the batteries run low, it can interfere with signal strength and cause out-of-signal coverage issues.
Additionally, physical obstruction between the parent unit and baby unit can also lead to a weak connection or even a total loss of signal. To avoid this issue, always ensure that you place both units close together and in the same room.
I hope these tips will help to solve any Infant Optics out-of-signal coverage issues you’re facing. However, if all else fails, don’t hesitate to contact Infant Optics customer service for further assistance and advice. They can provide you with personalized solutions that may be more effective in solving your issue. Good luck!
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Sandra W. Bullock is a grand-mom to two boys and is part of the review board here at Motherhoodhq.com. She is responsible for the quality control of content and is among our most experienced moms. She has over 20 years of writing parenting content online focussing on baby safety indoors and outdoors. She has written widely on babyproofing nurseries and homes for infants and toddlers and published work on privacy and the safety of baby monitors. She is a renowned advocate for non-wifi baby monitors that cannot be hacked and spends a lot of time educating parents on how to secure their homes – including ways to secure the baby from harm in and around homes. Sandra is a native of Atlanta where she also works. She can be reached using her email, Sandra.w(at)motherhoodhq.com