Whether it is night vision, no sound, the power button not working, beeping, or just not responding, these are some of the most common problems with Motorola Baby Monitors. In this troubleshooting guide, we will go over some potential solutions for each issue.
Motorola baby monitor troubleshooting no sound:
If you can’t hear any sound from your Motorola baby monitor, it is likely that the transmission signal is weak and cannot reach your monitor. Another reason for no or low sound is the interference of the monitor with other electronic devices in your home.
To fix sound issues in your Motorola monitor, try these fixes;
Do a reset of your monitor:
If you are experiencing sound issues with your Motorola monitor, there are a few things you can try to fix the problem. First, try doing a reset of the monitor by turning off the parent unit and unplugging the baby unit. Next, remove the battery pack the parent unit and disconnect the back battery cover. Inspect the batteries and remove them. Leave both units in this state for 15-30 seconds. After that, plug in the baby unit and turn on the parent unit. If the issue persists, recharge the parent unit and avoid dead batteries.
Get the monitor and camera closer for better connectivity:
Another way to fix sound issues with your Motorola monitor is to get the monitor and camera closer for better connectivity. If you are using a wireless connection, try moving the parent unit closer to the baby unit. If you are using a wired connection, check that the cables are properly connected and not loose.
Most Motorola brands have a range of 700 to 1000 ft. range in a straight line of sight. If you are still experiencing sound issues, try resetting your monitor again and moving it closer to the camera until you find a sweet spot where the connection is strong enough. If you live in a large house with thick walls, consider getting a monitor that uses DECT transmission technology as they are known to have a better range than those using FHSS and DSSS.
Check speaker connection:
Loose or poor connections can also result in sound issues. Check that the speaker is firmly plugged into the parent unit. If you are using a wireless connection, make sure that the batteries in both units are not low and need to be replaced.
Check the audio settings:
If you still can’t hear any sound coming from your Motorola monitor, check the audio settings. On the parent unit, there should be a volume control knob that you can turn up. Make sure that the audio mode is not set to “vibrate” or “silent”.
On the baby monitor, there is usually a volume control as well. Check that it is turned up and not muted. There may also be an audio setting on the baby monitor that you can adjust. Try setting it to “high” to see if that makes a difference.
Replace a faulty speaker:
If you have tried all of the above and you still can’t hear any sound coming from your Motorola monitor, it is possible that the speaker is faulty and needs to be replaced.
Replace the batteries:
Low batteries can also cause sound issues. If you have not done so already, try replacing the batteries in both units. Use only high-quality batteries such as alkaline or lithium. Avoid using carbon-zinc batteries as they tend to leak and damage the units.
Check for issues with the baby unit microphone:
Motorola models come with an ultra-sensitive microphone that is supposed to capture even the faintest of sounds. If you can’t hear any sound coming from your monitor, it is possible that the microphone on the baby unit is not working. Try moving the baby unit closer to the crib and see if that makes a difference. If not, try resetting the baby unit and repairing it with the parent unit.
Motorola Pekaboo Troubleshooting tips:
As shown in the snapshot below, the Motorola Pekaboo brand has 9 key components that make up the monitoring system.
If the camera is not working in your Peekaboo brand, it might be because of wifi connection. Please check that the monitor is connected to the internet and your home wifi network. If it is, please try unplugging the monitor from the power outlet for 30 seconds and then plugging it back in.
Another reason why the camera might not be working could be because of a low battery in either the parent unit or baby unit. Please check that both units have batteries that are above 50%.
You can get more details on Peekaboo’s manual here.
How to get sound on Motorola baby monitor
To change the volume on the Parent Unit, press either the + UP or – DOWN button while in camera viewing mode. the parent Unit also has 8 brightness level settings which can be changed by pressing < LEFTor > RIGHT while in camera view.
The control/console of the MBP36S has an LED which will glow RED when the unit is muted. This can be turned off by pressing the MUTE button on the control/console.
If no sound is coming from the Parent Unit, please check that the volume is not muted and try increasing the volume.
What if the volume is too low?
If the monitor is still not picking up any sound, it might be that the mic is located too far away from the source of the noise. Try moving it closer or adjusting its position.
It could also be that the volume needs to be turned up on the Parent unit. To do this, press either the + UP or – DOWN button while in camera viewing mode.
The parent unit also has 8 brightness level settings which can be changed by pressing < LEFT or > RIGHT while in camera view.
How to reset Motorola baby monitor:
On the screen unit of your Motorola brand, you should see a small reset pinhole on the left side and you can use a pin to reset it. All you need to do is to insert the reset pin into that hole and press it for about 10 seconds.
After you see all the lights on the unit go off, release the reset button and then turn on your Motorola monitor again. You will see the pair light start to blink, which means it is in pairing mode now.
The video below has all the steps you need to follow to reset Motorola MBP36S;
Motorola baby monitor not working – possible reasons and how to fix:
There are several reasons why your Motorola monitor might not be working. Below are some troubleshooting tips that might help you fix the problem.
1. Check the power source
The first thing you should do is to check if the units are properly plugged in and that the batteries are not low. If you are using a wireless connection, make sure that the signal is strong enough.
2. Check the volume
On the baby monitor, there is usually a volume control as well. Check that it is turned up and not muted. There may also be an audio setting on the baby monitor that you can adjust. Try setting it to “high” to see if that makes a difference.
3. Move the units closer together
If you are using a wireless connection, it is possible that the units are too far apart and the signal is weak. Try moving them closer together to see if that helps.
4. Check for interference
If you are using a wireless connection, there might be interference from other electronic devices. Try moving the units away from any interference source and see if that makes a difference.
5. Reset the units
If all else fails, you can try resetting the units. To do this, unplug them for a few minutes and then plug them back in. This will often clear up any minor glitches that might be causing the problem.
Night vision not working in my Motorola baby monitor – Reasons and how to fix:
There are several reasons why the night vision might not be working in your Motorola baby monitor. Below are some troubleshooting tips that might help you fix the problem.
1. Check the power source
The first thing you should do is to check if the units are properly plugged in and that the batteries are not low. If you are using a wireless connection, make sure that the signal is strong enough.
Night vision mode uses considerably more energy/power and therefore will shorten battery life.
2. Check that night vision is turned on
There is usually a switch or setting on the baby monitor that you can use to turn on night vision. Make sure that it is turned on and set to the correct mode. Most Motorola brands come with a sensor that automatically turns on night vision mode at low light conditions but if the sensor is not working, you may have to manually turn it on.
3. Clean the night vision lens
If the night vision lens is dirty, it can affect the quality of the image. Try cleaning the lens with a soft, dry cloth to see if that helps.
4.Make sure there is no false light that makes the sensor ineffective:
-Keep the baby monitor away from direct sunlight or strong light sources as this can cause the sensor to become ineffective.
– If you have a lamp in the room, make sure it is not pointed directly at the baby monitor as this can also cause the sensor to become ineffective.
5. Reset the units
If all else fails, you can try resetting the units. To do this, unplug them for a few minutes and then plug them back in. This will often clear up any minor glitches that might be causing the problem.
If the above suggestions do not work, read this other guide on how to fix night vision on cameras and monitors.
For MBP36S brand, follow the steps described in the video below to fix night vision issues with pictures not showing or screen going dark;
The power Indicator on the Motorola Parent Unit does not come on:
There are several reasons why the power indicator might not be coming on. Below are some troubleshooting tips that might help you fix the problem as highlighted in the Motorola Comfort40 manual:
- Check whether the Parent Unit is powered on.
- Check whether the battery is charged.
- Recharge the Parent Unit by connecting it to the power supply
Motorola Baby Monitor Beeping a lot – how to fix:
The Parent Unit and the Baby Unit may be out of communication with one another. Reduce the distance between the units, but no closer than 3 feet. • The Baby Unit may be switched off. To turn on the Baby Unit, slide the ON/OFF switch to the On position. The battery may also be running low and will need to be recharged.
If the Parent Unit and Baby Unit are still out of communication, reset each unit:
- 1. Unplug both units from the power outlet.
- 2. Wait 1 minute.
- 3. Plug in both units and turn them on.”
If the problem persists, please contact Motorola customer care for assistance.
Motorola screen not connecting/pairing with the camera:
If you’re having issues connecting the parent unit to the camera unit of your Motorola video baby monitor, check that the power cord is firmly plugged into both the Parent Unit and an electrical outlet.
If you are using an extension cord, make sure that it is also firmly plugged in and that it is not loose.
Ensure that the Parent Unit is within range of the Baby unit. Ensure that all metal objects and other electronic devices can affect the range of your Parent Unit. The maximum range is 650 feet outdoors and 150 feet indoors.
If you are using your Parent Unit outside, try moving to a higher location, such as a second-story windowsill.
If you are using your Parent Unit indoors, try moving closer to the walls can also affect the range of your Parent Unit. If you are using your Parent Unit indoors, try moving closer to the Baby Unit and/or move the Baby Unit closer to the center of the room.
If you have moved the units as close as possible and you’re still having trouble connecting, please restart both units.
For Motorola units that do not require wifi, the most likely reason for the units not connecting/pairing is poor range connectivity. If the parent unit is further out of the recommended distance with its camera unit, the connection will be lost. You’ll see your screen unit’s connection to the camera unit cutting out repeatedly or the signal could completely cut off.
If you have already tried all of the troubleshooting steps and are still having issues connecting your Parent Unit to the Baby Unit, please contact Motorola customer care for assistance.
Motorola Baby monitor not charging – how to fix:
Some of the tested ways to fix a Motorola Baby Monitor that’s not charging:
- – Use the provided power adapter and plug it into a working outlet.
- -Try a different outlet if the problem persists.
- – If you are using an extension cord, ensure that it is also firmly plugged in and that it is not loose.
- – Try reset the baby monitor
To get the most out of your Motorola batteries;
- – When not in use, unplug the Parent Unit from the power outlet and disconnect the battery.
- – Store the Parent Unit and battery in a cool, dry place.
- – Do not expose the Parent Unit or battery to direct sunlight or strong light sources as this can cause damage.
Which are some of the best Motorola brands?
If you want single-camera Motorola brands that are expandable, these are the top models currently available in the market;
- 1. Motorola Halo+
- 2. Motorola Connect60 by Hubble Connected Video Baby Monitor
- 3. Motorola Comfort75 Video Baby Monitor
- 4. Motorola Connect40
- 5. Motorola MPB85connect
If you want Motorola brands that come with 2 cameras and ideal for monitoring twins or more than one kids, consider the following;
- 6. Motorola MBP50-G2
- 7. Motorola Comfort75-2
- 8. Motorola Peekaboo Twin Cameras
- 9. Motorola Comfort 50-2
It should go without saying that the best brands of Motorola are those with excellent night vision images and videos – see our top picks here.
Motorola baby Monitor Warranty:
Most Motorola baby monitor brands come with a 1-year limited manufacturer warranty which covers warranty monitor malfunctions including sound, battery issues, night vision, and sound issues, among others.
You should, however, note that Motorola is not very generous with its warranty as other brands such as Infant Optics DXR 8. I can compare or equate Motorola and brands such as VTech as they have stringent policies aimed at discouraging or making it impossible to claim a warranty. VTech’s warranty period is only 3 months and they’ve made their warranty claims almost impossible.
They note on their website and manuals that you will need to provide a copy of your dated sales receipt to confirm your warranty status.
I do like that they do not require registration of warranty though. Some brands require you to register your device within 2 weeks of purchase in order to qualify to warranty claims.
To file a warranty claim, you will need to provide the following;
- -Your full name
- -Address
- -Phone number
- -Email address
- -Date of purchase
- -A description of the warranty claim
- -Attach a copy of your dated sales receipt or order number (if purchased online)
Customer service contacts for Motorola Baby Monitor
If you have tried all of the troubleshooting steps and are still having issues, please contact Motorola customer care for assistance. You can use their US number; 1-888-331-3383 or follow the instructions on how to reach them described in this guide
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Hi there! I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. When I am not researching or testing the next baby gear hitting the market, you’ll find me teaching my toddlers a trick or two – especially over the last few months with the lockdown. I hope you’ll find my guides and reviews helpful as you make your next purchase decision. If you have any questions, you can reach me at ashley.d@motherhoodhq.com.
